Adyen Billing - Complete Guide for Gym Owners (en)

Adyen Fee Structure

Adyen fees are divided into two categories and four fee types:

Category 1: E-commerce

Online payments made through your FLiiP platform (registrations, online purchases, etc.)

Category 2: Payment Terminals

Physical payments made through terminals installed at your gym

The fee Types

Terminal Rental

What: Monthly rental of your payment terminals
Billing: Included in your monthly FLiiP subscription invoice
Appears as: Separate line item "Adyen Terminal"

E-commerce Monthly Subscription

What: Monthly subscription for access to Adyen's e-commerce payment system
Billing: Included in your monthly FLiiP subscription invoice
Appears as: Line item "Adyen add-on"

Transaction Fees

What: Fees applied to each transaction (terminals AND e-commerce)
Structure:
- Fixed fee per transaction: Y$
- Variable fee (percentage of amount): X%
- Example fee structure: X% + Y$ per transaction
Deduction: Automatically deducted at source by Adyen - you receive the net amount directly
No action required on your part to pay these fees

Additional Fees

What: Fees related to payment incidents or specific events
Types:
- Chargebacks (payment disputes)
- Disputes (litigation)
- Return fees
- Refunds
- Delined
Billing: Added to your monthly FLiiP subscription invoice with the number of events and total amount

How Are You Billed?

You receive 2 invoices per month (both sent by email):

Invoice #1: FLiiP Subscription (Monthly)

Contains:

FLiiP & RISE subscription
Terminal rental
Adyen e-commerce subscription
Additional fees from previous month - with details of number of events

Invoice #2: Adyen Transaction Fees (Before the 10th of the month)

Contains:

Total sum of transaction fees from previous month

Important:
Transaction fees are already deducted at source by Adyen. The monthly invoice is issued for accounting purposes only - no additional payment is required.

How to Monitor Your Adyen Fees

View Your Invoices

🔗 Billing Portal: https://myfliip.chargeover.com/

You will find:

All your monthly invoices
Billing history
Details of each billed line item (amount & number of events if any)

View Transaction Details

🔗 Daily Adyen Reconciliation Report
Access Path: Analytics → Reports → Accounting → Daily Adyen Reconciliation Report

This report allows you to view:

Which transactions generated which fees
Which payment methods generated the most fees
Details of all additional events (chargebacks, disputes, refunds, etc.)
Who these events correspond to
Updated daily at midnight - data shown corresponds to the previous day

To get more information about this report click here.

⚠️ Important when verifying: Make sure to select the same period in the reconciliation report as the period covered by the invoice you wish to verify.

Accounting Documents

For your accounting, you have access to:

Available Documents:

Monthly FLiiP Subscription Invoices
- Sent by email
- Available at: https://myfliip.chargeover.com/
Monthly Adyen Transaction Fee Invoice
- Sent by email before the 10th of the month
- Available at: https://myfliip.chargeover.com/
Daily Adyen Reconciliation Report
- Detailed justification of all fees
- Available at: Analytics → Reports → Accounting
- Allows verification of correspondence between invoices and actual transactions
- Updated nightly at midnight with previous day's data

Frequently Asked Questions

Q: Why do I receive two separate invoices for Adyen?
A: For technical and accounting reasons. Transaction fees are deducted at source, while subscriptions and additional fees are billed with your FLiiP subscription.

Q: Is the reconciliation report data in real-time?
A: The report is updated daily at midnight. The data you see corresponds to the previous day.

Q: How can I verify that my invoice matches the transactions?
A: In the reconciliation report, select exactly the same period as indicated on your invoice (for example, November 1-30) to compare amounts.