Staff management
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      3. Staff management

      Why is a staff member unable to log in to the FLiiP platform?

      A user (coach, staff, or admin) may encounter an error message when trying to log in to the FLiiP mobile or web platform.

      🧾 What you need to know:

      • This message is not related to the user’s contract or membership status.

      • If the person holds a staff or coach role, the message indicates that their access was manually deactivated in the gym’s staff list by an admin or gym owner.

      • Once deactivated, the user cannot log in, change locations, or access their profile.

      âś… Solution:

      • The user should contact the gym's administrator or owner and request to be reactivated in the Staff section of the FLiiP platform.