This is not a bug. The Point of Sale → Add Manual Payment action records a payment with no linked product.
Without a selected product, the sale is not counted by item and therefore won’t appear in Analytics/Reports → Sales → Sales by Product.
Where to find it instead:
Analytics/Reports → Sales → Sales by Category → Manual Payments (filter by date and, if needed, location).
Details & logic
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Manual payment = free-form collection (optionally with a note) → no product → excluded from “by product” reports.
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Manual payments are counted in sales, but they’re categorized under Manual Payments (a separate category).
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Implications: no inventory impact, no assignment to a specific product/service, product KPIs not affected.
How to verify a specific case (same-day)
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Go to Analytics/Reports → Sales → Sales by Category → Manual Payments.
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Apply filters (Date, Location, Payment method if helpful).
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Locate the payment by amount, note, or user.
Tip: You can also check the transaction history from the related member profile.
Best practices (to make the sale appear in “Sales by Product”)
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At checkout (Point of Sale), choose a product/service from the catalog and collect payment (instead of “manual payment”).
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If you often sell miscellaneous items, create a generic product (e.g., Misc / Adjustment) so those sales surface in Sales by Product.
Path recap (clear labels)
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View manual payments: Analytics/Reports → Sales → Sales by Category → Manual Payments
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Avoid manual in the future: Point of Sale → select a product/service → Collect payment