Why does a refund appear to be pending when no amount was ever charged?

In some cases, a client may see a pending refund on their bank statement, even though no money was actually charged or refunded.

🧾 Here’s what you need to know:

• Sometimes, a payment is immediately canceled by a refund right after it is initiated.

• When this happens quickly, the original amount is never finalized or withdrawn from the client’s account.

• However, the bank may still display a pending refund as if a transaction had taken place.

• This entry will automatically disappear from the bank statement within 5 to 7 days, and in some cases up to 30 days, depending on the client’s bank.

✅ Key takeaway:

• This is not an active refund but a transaction that was canceled before completion.

• No further action is needed on your end.

• If you'd like confirmation or more details, you can contact FLiiP support. We’ll check with the payment processor and provide a clear update on the transaction’s status.