Billing
      Back to home
      1. Knowledge Center
      2. Billing

      Refund

      In this article, you will learn how to process a full refund or a partial refund.

       

      Note: You can only refund a payment made by credit card in FliiP. If you wish to refund a payment made by e-transfer, check, cash, debit, or direct debit, you must return the money to the customer manually (via terminal, e-transfer, or in cash) or issue a credit to the member's account.

      Full Refund

      Option 1:

      1. Find the member to be refunded (Members > Member Management > Search for the member's name).
      2. Select "Payment."
      3. Action '...'.
      4. Select "Refund" > "Process Full Refund" > "Confirm."

      Option 2:

      1. Go to "Payments" > "Payment List."
      2. Find the payment to be refunded.
      3. Action '...'.
      4. Select "Refund" > "Process Full Refund" > "Confirm."

      Partial Refund

      1. Find the member to be refunded (Members > Member Management > Search for the member's name).
      2. Select the arrow next to the payment reference ID to view the details.
      3. Select "Action" on the line below the payment to be refunded.
        Screenshot 2024-09-30 at 4.00.14 PM-1
      4. Select "Refund" > "Partial Refund."
      5. Enter the amount to be refunded and confirm.
      6. You will receive a confirmation of the partial refund. Click "OK."