How to refund a client by Credit Card?
To make a refund, you can go through the payment list tab or through a member's profile under payments and find the payment you wish to refund.
Note: The status must be "success" to complete the refund.
Full refund - go to the action column on the right and press refund.
Partial refund- Click on the little arrow next to the ID of the purchase you wish to refund. A drop menu will appear with the details of the transaction. On the right side you will click the actions button (3 dots) and the option to refund will appear. Once you click this option a table will open with full refund or partial refund.
The payback time for a credit card transaction is about 3-5 business days.
Important information to keep in mind:
- A refund made on the same day automatically cancel the transaction, no money is taken from the customer’s bank account, even if he can see a transaction line on his account statement, this transaction will never be debited.
- Since a credit card payment takes a day to be deposit in your account, you will not be able to make a partial refund of this transaction on the same day. You will have to wait until the next day to repay the desired amount.
- All other payment methods chosen to make a refund on the platform must be made on your side by Interac e-Transfer or cash. You can still refund the transaction in fliip in order to balance the reports.
- To find out if the transaction is being processed, log in to your Bambora or Paysafe account to see the status of the transaction. If the deadline is exceeded, ask your member for proof and contact your payment processor.
- With Paysafe, you have 12 months from the transaction date to make a refund. With Bambora, it's between 16 and 18 months.