Adyen onboarding guide (Canada)

This guide will help you complete your onboarding on the Adyen platform independently.

Step 1: Start the onboarding

1. Click on the profile icon
2. Select Onboarding (Configuration)
3. Click on Step 2
4. Select Adyen

Step 2: Basic company information

Fill in all form fields:

• Legal company name: The number or name that appears on your bank statements
• Merchant account: Select the appropriate country (generally Canada)
• Gym country
• Province and City
• Full address
• Postal code
• Currency: CAD
• Phone number: Although marked as optional, this field is required

Click Apply to continue.

👉 You will then be redirected to an Adyen configuration page integrated into FLiiP.

Step 3: Business type

Select the appropriate business type:

• Incorporated business: For private companies (most common)

• Self-employed: For independent workers

• Non-profit organization: For NPOs

 

Step 4: Business details

Business structure

• Country: Canada (generally)
• Structure: Private company (most common) or Non-profit

Company name

Legal name: The official registered name of your business (example: Québec Inc)

Trade name: The name under which you operate (if different)

Business number - IMPORTANT

You must use your 9-digit GST/HST number.

• The Quebec business registry number will not work
• Use the number that appears on your Canada Revenue assessment notice
• Required format: exactly 9 digits

Addresses

• Business address: The address where your business is legally registered
• Physical address: The actual location of your gym (if different)

Step 5: Required documents

You will need to upload two documents:

1. Registration document

You must use a document showing your CANADIAN business number.

Use your Canada Revenue assessment notice which shows:

• Business name
• Business address
• Business number (GST/HST)

1. Tax document

Use the same document (assessment notice) or another official document.

Important: The name, address, and business number on your documents must match exactly the information entered in the form.

Step 6: Add decision makers

You must identify at least one person with the following three roles:

• Owner
• Signatory
• Director

The same person can have all three roles.

Required information for each decision maker:

• First and last name
• Email address
• Phone number
• Title/role
• Personal address

Check all three boxes (Owner, Signatory, Director) for the responsible person.

Step 7: Banking information

Recommended method

Import a bank statement from the last month ✅ and not a void cheque ❌

Why a bank statement?

The statement proves that the account is active, unlike a void cheque.

👉 The statement must show the same name and address as your business.

Required information

1. Transit number: Identifies your bank branch (5 digits)
2. Institution number: Identifies your banking institution (3 digits)
   1. Example: 815 = Desjardins, 006 = National Bank
3. Account number
   1. Special case: Desjardins
      1. If you're with Desjardins, you must add the check digit (for example a 9) at the end of your folio number.
   2. Example: If your folio number is 875329, enter: 8753299

Document to upload

• Upload page 1 of your recent bank statement
• Ensure that the information on the statement corresponds exactly to what you entered in the form.

Step 8: Final signatures

To complete your onboarding, you must sign two documents:

1. PCI Questionnaire: Click on the signatory's name then "Click to sign"
2. Service contract: Follow the same process

Important: Without these signatures, your onboarding will not be complete and you will not be able to process payments.

Status verification

Processing time

Verification generally takes less than one day.

Check your status

1. Return to Onboarding → Step 2
2. Verify that all elements display "Verified"
3. If errors appear, correct them according to the instructions

Common problems and solutions

"The business number doesn't work"

Use your 9-digit GST/HST number, not the REQ number

"My account is not verified"

Ensure that the information on your documents matches exactly with the form

"A decision maker/signatory/director is missing"

Check all three boxes for the same person

"My bank statement is not accepted"

Use a recent statement, not a void cheque

"Incomplete onboarding"

Verify that you have signed the PCI questionnaire AND the service contract

Need help?

If you encounter difficulties after following this guide, contact our support team at support@myfliip.com with:

• Your business name
• The exact error message you're receiving
• Screenshots if possible

Our team will be happy to help you complete your setup.