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      Why can’t I open a contract for some planned services, while I can for memberships under Documents?

       

      This is expected.
      Memberships generate a PDF in Member profile → Documents.
      For services, contract creation depends on the “Contrat applicable” setting in the service configuration (exact in-product label).

      Key point: if “Contrat applicable” is off, no PDF is created → nothing will appear to open on the member record.

      Where to check / fix (generic)

      1. Open the service settings.

      2. Enable “Contrat applicable.”

      3. Save.

      4. For existing items without a PDF:

        • Generate the contract manually (if available), or

        • Update / recreate the item to produce the PDF, or

        • Ask support to generate the contract.

      Quick FAQ

      • Bug if nothing shows? No—likely “Contrat applicable” wasn’t enabled.

      • Create after the fact? Yes: manual generation, update/recreate, or via support.

      • Where to open it when it exists? Member profile → Documents.