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      How to view a member’s payment history and related changes?

      If you want to review a member’s payment history along with any changes made (amount, date, type of action, etc.), you can easily access this information from your FLiiP platform.

      Steps to follow:

      1. Log in to your FLiiP platform.

      2. In the left-hand menu, click on the Payments icon.

      3. Then, select the History tab.

      4. In the search bar (see image below), start typing the member’s name.

      5. Click on the matching suggestion.

      You’ll then see all the information related to their past transactions:

      • Reference ID

      • Date

      • Staff member who performed the action

      • Action taken (purchase, edit, refund, etc.)

      • Member involved

      • Amount

      • Details of the changes made

      Need additional help?
      If you need assistance interpreting specific data or locating a particular change, don’t hesitate to reach out to our support team. We’re happy to help.