How to refund a member with the Paysafe portal

Refund Guide (Credit Card)

To issue credits on transactions, follow these instructions:

1.) In Netbanx, click on the "Reports" tab
2.) Click on "Activity Report"
3.) In the "Search" sub-tab, enter the relevant information (merchant transaction number, merchant account number, etc.)
4.) Select the appropriate transaction
5.) The green "+" symbol is used to refund the transaction
6.) To apply the credit, click on the green "+" and enter the merchant’s transaction no. and the amount to be refunded
7.) "Submit"

You can also consult this video guide:
https://www.paysafe.com/fileadmin/user_upload/Platform_Portal/Issuing_a_Refund.mp4

Refund (Direct Debit)

In a situation where a client has paid with direct debit and the payment has fallen in succes, the only method of refund would be the following:

* Cash

*E-transfer

* Credit the client using "user credits" in a clients main profile

Note: Payments that are taken through Direct debit cannot be refunded through the merchant account or in FLiiP via the same payment method.